Template vs Generate Mode: Which is Right for You?

Ultra Blue offers three distinct modes for handling customer messages. Choosing the right one depends on your business type, message volume, and how much customization you need.

Template Mode (Free)

Best for: Businesses with predictable, repetitive questions.

Template Mode uses pre-built response templates that you create. When a customer asks about business hours, the AI matches the question to your "business hours" template and suggests that response. It's simple, reliable, and free.

Generate Mode (Pro — $19/month)

Best for: Businesses with diverse, unpredictable customer inquiries.

Generate Mode is where the real AI magic happens. Instead of matching templates, the AI reads your entire business knowledge base — product catalog, FAQ, policies — and generates a unique, contextual response for each message.

Lab Mode (Business — $49/month)

Best for: Power users who want to fine-tune AI behavior.

Lab Mode gives you full control over AI parameters: temperature (creativity vs. consistency), RAG pipeline settings, reranker thresholds, and more.

Our Recommendation

Start with the free Template Mode to get familiar with the system. Once you see the value, upgrade to Generate Mode for the full AI experience. Most businesses find Generate Mode pays for itself within the first week through increased response rates and conversions.